Terms and Conditions

CHRISTMAS DELIVERIES

Our standard deliveries, both in the UK and abroad, are sent by Royal Mail. They continue to advise that there may be local delays to deliveries in the UK due to the impact of coronavirus; and also, with regard to deliveries outside the UK, that  "Due to the global Coronavirus pandemic affecting mail services in most countries, we strongly advise posting all international mail as early as possible to ensure your letters and parcels arrive in time for Christmas."

Royal Mail's current last recommended posting dates for Christmas deliveries in and outside the UK can be found here and we strongly advise checking this if you need a delivery in time for Christmas. Be aware that dates may be changed - e.g., last recommended dates for deliveries to Australia and New Zealand have just been moved forward from 11th December to 4th December.

If you are ordering from abroad and would like us to send your item by courier (which should ensure faster delivery) rather than by Royal Mail please get in touch via our contact page, or add a message in the Special Instructions box at checkout - we will get back to you as soon as possible with pricing and information on projected delivery times.

You can check Royal Mail's latest update on any changes to service due to coronavirus by following the link below.

CORONAVIRUS UPDATE

Most of our parcels are delivered by Royal Mail, who have introduced special measures to ensure safe delivery of parcels which won't fit through letterboxes, or to households which are self-isolating. Royal Mail are advising that at times there may be delays to deliveries due to the impact of the virus. You can check Royal Mail's latest advice on their service during the coronavirus outbreak here.

 If you need a delivery urgently, or have any special requirements, please get in touch via our contact page, or add a message in the Special Instructions box at checkout.

DISPATCH AND DELIVERY

We aim to dispatch items as quickly as possible, usually at the latest on the morning of the next working day following the placing of your order.

Most UK orders under 2kg will be sent by Royal Mail Signed For First Class, costing £4.80, and should be with you within 1 working day (including Saturday) of dispatch. We can provide you with a tracking number on request (include a message in the Special Instructions box at checkout, or get in touch via our contact page).  If you need your items urgently we can send them by Royal Mail Special Delivery, with various guaranteed delivery times (at varying prices), and will endeavour to get your item to the local Post Office as quickly as we can - please contact us first.

UK orders for high value items, or items of 2kg or over, will be sent by courier, and the cost should show in your shopping basket.

Wholesale orders are sent by courier (or for some smaller orders by Royal Mail) - please contact us via our wholesale enquiries page for details.

INTERNATIONAL/OVERSEAS ORDERS
International/Overseas orders are usually sent by Royal Mail, International Tracked or Signed, and should reach destinations within Europe within 3-5 working days of dispatch, and the rest of the world within 5-7 working days. Delivery prices will vary, depending on your exact location, and on total parcel weight. If you are ordering from abroad and would like us to send your item by courier (which should ensure faster delivery) rather than by Royal Mail please get in touch via our contact page, or add a message in the Special Instructions box at checkout - we will get back to you as soon as possible with pricing and information on projected delivery times.

PLEASE NOTE that our shopping cart cannot automatically calculate shipping prices for some larger orders accurately, and will show these with £0.00 shipping costs. If you order from abroad and see zero shipping costs please contact us first, or leave us a message via the Special Instructions box during the order process, and we'll try to find the best price available for delivery to you.

Up to date information from Royal Mail on the situation for International Deliveries during the coronavirus epidemic is available here.

RETURNS, EXCHANGES AND REFUNDS
We hope you will be delighted with your purchase, but if, for any reason, within the first 14 days after receipt of goods, you wish to return your item, you may do so, at your own cost, for a refund of the purchase and delivery price, provided it is undamaged and in saleable condition.

If your purchase is damaged on receipt, lost on its way to you, or in any way defective we will of course do all we can to put this right promptly; and will exchange or refund any defective items returned to us, at our cost.

CUSTOMER SERVICE
Many of our items are individually hand made by us, of natural materials - such as leather or wooden boards and hardwood playing pieces - so each game board and playing piece will be very slightly different. We hope you will feel these variations add to the charm and individuality of your game or gaming accessory. Most importantly, we hope you'll enjoy playing the games, and would be pleased to receive any feedback on them. If you lose any game pieces, or the rules to your game, please get in touch - we can usually provide spares. If you're not clear about games rules, would like to know anything more about the games, have suggestions, or would like to give us any feedback please feel free to contact us via our contact form, or phone us on +44 (0)1591 610512.

LEGAL, PRIVACY AND COOKIES POLICIES
We adhere to the UK Consumer Rights Act 2015, and the UK Consumer Contracts Regulations 2013. This website uses the usual Cookies, which may include strictly necessary cookies, performance cookies, functionality cookies and targeting cookies. Personally I prefer digestive biscuits...