Terms and Conditions
For our Faerie Little Christmas offer details click here
Free Postage on all UK orders of £40 and over
DISPATCH AND DELIVERY
We aim to dispatch items as quickly as possible, usually at the latest by the next working day following the placing of your order.
UK orders under 2kg will be sent by Royal Mail Signed For, with a choice of 1st or 2nd Class (choose your option via the Shopping Basket, before proceeding to Checkout), and, in the case of the latter, should be with you within 1 working day (including Saturday) of dispatch. We can provide you with a tracking number on request (include a message in the Special Instructions box at checkout, or get in touch via our contact page). If you need your items urgently we can send them by Royal Mail Special Delivery, with various guaranteed delivery times (at varying prices), and will endeavour to get your item to the local Post Office as quickly as we can - please contact us first.
UK delivery costs start at £3.50, based on the weight of the package; with free delivery for UK orders of £40 and over.
Wholesale orders are sent by courier (or for some smaller orders by Royal Mail) - please contact us via our wholesale enquiries page for details.
International/Overseas orders are usually sent by Royal Mail, International Tracked or Signed, and should reach destinations within Europe within 3-5 working days of dispatch, and the rest of the world within 5-7 working days. Delivery prices will vary, depending on your exact location, and on total parcel weight. PLEASE NOTE that our shopping cart cannot automatically calculate shipping prices for some larger orders accurately, and will show these with £0.00 shipping costs. If you order from abroad and see zero shipping costs please contact us first, or leave us a message via the Special Instructions box during the order process, and we'll try to find the best price available for delivery to you.
RETURNS, EXCHANGES AND REFUNDS
We hope you will be delighted with your purchase, but, in compliance with the Consumer Rights Act 2015, if for any reason, within the first 14 days after purchase, you wish to return your item, you may do so, at your own cost, for a refund of the purchase and delivery price, provided it is undamaged and in saleable condition.
If your purchase is damaged on receipt, lost on its way to you, or in any way defective we will of course do all we can to put this right promptly; and will exchange or refund any defective items returned to us, at our cost.
Many of our items are individually hand made by us, of natural materials - such as leather boards and hardwood counters - so each game board and playing piece will be very slightly different. We hope you will feel these variations add to the charm and individuality of your game or gaming accessory. Most importantly, we hope you'll enjoy playing the games, and would be pleased to receive any feedback on them. If you lose any game pieces, or the rules to your game, please get in touch - we can usually provide spares. If you're not clear about games rules, would like to know anything more about the games, have suggestions, or would like to give us any feedback please feel free to contact us via our contact form, or phone us on +44 (0)1591 610512.
LEGAL, PRIVACY AND COOKIES POLICIES
We adhere to the UK Consumer Rights Act 2015, and the UK Consumer Contracts Regulations 2013. This website uses the usual Cookies, which may include strictly necessary cookies, performance cookies, functionality cookies and targeting cookies. Personally I prefer digestive biscuits...