Terms and Conditions
We aim to dispatch items as quickly as possible, usually at the latest by the next working day following the placing of your order. Orders received before c.10am will usually be dispatched the same day; any received later usually leave by c.10am the next day. We can also send by next day or special delivery so please contact us first if you need your item urgently. UK orders under 1kg are dispatched by Royal Mail, 1st Class, and should be with you within 2-3 working days (including Saturday) of dispatch.
UK delivery costs £3.50 (except for some smaller/lighter items which may be a bit cheaper). We currently offer free delivery for UK orders of over £40 (Royal Mail, 2nd Class - sorry, the price differential for larger orders means we can't afford to make this offer 1st Class; however, if you need the item quickly let us know via the special instructions box at checkout, or contact us first).
International/Overseas orders up to 1kg are sent by Royal Mail, International Standard, and should reach destinations within Europe within 3-5 working days of dispatch, and the rest of the world within 5-7 working days. Delivery prices start at £3.50, but will vary, depending on your exact location, and on total parcel weight. PLEASE NOTE that our shopping cart cannot automatically calculate shipping prices for the largest orders accurately, and will show these with £0.00 shipping costs. If you're ordering from abroad and see zero shipping costs please contact us first, or leave us a message via the Special Instructions box during the order process, and we'll try to find the best price available for delivery to you.
RETURNS, EXCHANGES AND REFUNDS
We hope you will be delighted with your purchase, but, in compliance with the Consumer Rights Act 2015, if for any reason, within the first 14 days after purchase, you wish to return your item, you may do so, at your own cost, for a refund of the purchase and delivery price, provided it is undamaged and in saleable condition.
Most of our board games are individually hand made by us, of natural materials - leather boards and hardwood counters - so each game board and playing piece will be very slightly different. We hope you will feel these variations add to the charm and individuality of your game. Most importantly, we hope you'll enjoy playing the games, and would be pleased to receive any feedback on them. If you lose any game pieces, or the rules to your game, please get in touch - we can usually provide spares. If you're not clear about games rules, would like to know anything more about the games, have suggestions, or would like to give us any feedback please feel free to contact us via our contact form, or phone us on 01591 610512.
LEGAL, PRIVACY AND COOKIES POLICIES
We adhere to the UK Consumer Rights Act 2015, and the UK Consumer Contracts Regulations 2013. This website uses the usual Cookies, which may include strictly necessary cookies, performance cookies, functionality cookies and targetting cookies. Personally I prefer digestive biscuits; and the gamesmaker likes chocolate oatie biscuits whose name we'd better not mention as it may be trademarked or something...